Customer Service in Your Work at Home Business
Customer service is not just an abstract concept that businessprofessionals like to throw at you. It is a tried and true wayfor you to keep your customers returning. If you follow these 6general rules, you can significantly improve customer service inyour work at home business and keep those clients coming backfor more.Customer Service Rule #1: Keep your bad day locked away.Everyone has those days where the world can do no right.However, your mood has no place in your convers...
...ations withclients. Force yourself to put on a pleasant demeanor withclients.Customer Service Rule #2: Return your phone calls. Mostcustomers will call you once, especially if they have never hadany other contact with your company. If you do not call thatperson back, you have lost a potential client. Since you have awork at home business, it is likely the phone will be yourprimary point of contact, so be sure to call clients back.Customer Service Rule #3: Ask before you put the customer onhold. No one likes to be put on hold, and no matter how greatyour on hold music or messages may be, you should always askbefore you put a client on hold. It is just a common courtesy.Also, if you have call waiting, try to minimize how much you useit.Customer Service Rule #4: Use general courtesies often. Rememberto say "please," "thank you," and "you're welcome," often. Manyclients respond to these common courtesies.Customer Service Rule #5: Avoid using too much jargon whentalking to clients. Not every client that calls you understands"industry speak," and it is rude to think that they do. Makesure you speak in terms anyone can understand until you knowthat the client has a good grasp of industry jargon. Customer Service Rule #6: Do not have side conversations whileyou are on the phone with the client. This means setting ruleswith the others in your household, so that you are notinterrupted while on the phone with one of your clients. If acustomer feels ignored, your work at home business might beignored by the client.Read the rest of the article here: Customer Service inYour Work at Home Business.Download the Free Work at Home Manual (Free $97 Value!) and receivevaluable tips, strategies and techniques designed to grow a verysuccessful Home Based Business.Copyright © Charles Fuchs is an established Six Figure Incomeearner and one of the top online marketer's. He specializes inshowing people the Best Work atHome and Home Based Business on the internet.I grant permission to publish this article, electronically or inprint, as long as the bylines are included, with a live link,and the article is not changed in any way.
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